Refund Policy

1. Introduction

At PHYNTHERA, we are committed to ensuring our clients' satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

2. Refund Eligibility

To be eligible for a refund, your item must be unused and in the same condition that you received it. Items must be returned within 30 days of receipt.

3. Process

To initiate a refund, please contact our customer service team at [email protected] with your order details. Once your request is received and inspected, we will notify you of the status of your refund.

4. Refunds

Approved refunds will be processed to your original method of payment within 7-10 business days. Please note that processing times may vary depending on your financial institution.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 30 days of receipt.